Customer Testimonials

Had an appointment at 7:00 a.m. to fix three things only got two things fixed was there from 7:00 to after 4:00 p.m.

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RUDE/CONDESENDING salesman RUN to Anderson Subaru, Pensacola, got the sale. AWESOME customer service there!

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I purchased a vehicle on 4/30/24. The sales process was great. My salesperson was very professional. The only problem I had with the sales process was that I was initially told there were two sets of keys to the vehicle. Upon purchase of the vehicle, I was informed that there was only one set of keys. The biggest disappointment with this dealership is post-sales. I have contacted the finance department that handles the tags three separate times to find out when I will receive my tag. I have not received a response from all my correspondence. And no resolution has been ... Read More

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DealerRater - May 28, 2024

I purchased a vehicle on 4/30/24. The sales process was great. My salesperson was very professional. The only problem I had with the sales process was that I was initially told there were two sets of keys to the vehicle. Upon purchase of the vehicle, I was informed that there was only one set of keys. The biggest disappointment with this dealership is post-sales. I have contacted the finance department that handles the tags three separate times to find out when I will receive my tag. I have not received a response from all my correspondence. And no resolution has been given. My temporary tag expires tomorrow, and I have not received my new tag. Nor has the dealership offered to issue another temporary tag.

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Technician completed 27 PT Inspection, Oil Change, Rotate Tires, Alignment, diagnosed and replaced inop sensor for washer fluid, all in two hours. Outstanding Lobby/waiting/show rooms. Very clean, comfortable and great coffee bar!

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They were good about showing and telling about the vehicle. Very courteous. The sales process was smooth. The post sales process is not smooth. After a month, I still have not received all the final paperwork. I had to place several calls to clear that up. I had to contact Subaru corporate to find out if car was registered sir the contract. They didn’t sell me the right Starlink package and the wrong mats were in the car. And now the temp tag is expired and I cannot get them to tell me what the ETA is or send ... Read More

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DealerRater - Aug 17, 2023

They were good about showing and telling about the vehicle. Very courteous. The sales process was smooth. The post sales process is not smooth. After a month, I still have not received all the final paperwork. I had to place several calls to clear that up. I had to contact Subaru corporate to find out if car was registered sir the contract. They didn’t sell me the right Starlink package and the wrong mats were in the car. And now the temp tag is expired and I cannot get them to tell me what the ETA is or send me a new temp tag. Post sales support in this first month has been lacking. The car has been wonderful.

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Called service got sales. Confirmed number and ya the sales guy said their phones are messed up. Transferred and on hold for 4 mins and it goes to vice mail. Tried chat. Slooooow response and no help getting service scheduled. Useless, went to Pensacola Subaru, You get MUCH better response

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